IT Service Request Form Template
Streamline IT service requests with a structured form that routes requests appropriately, captures business justification, and includes manager approval.
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What is a IT Service Request Form?
An IT service request form enables employees to request equipment, software access, account setup, and technical support. It standardizes intake and routes requests to appropriate IT staff.
Unlike incident reports for broken things, service requests are for new needs: laptop for new hire, software license, VPN access, etc. Clear categorization ensures proper handling.
Business justification and manager approval fields help IT prioritize and ensure appropriate use of resources. Urgency ratings prevent everything from being "critical."
Key Features
Request Categorization
Equipment, software, access, support types for routing
Urgency Levels
Urgent, high, normal, low for queue management
Business Justification
Why is this needed? For prioritization and approval
Manager Approval
Approval workflow for access and equipment requests
Delivery Preferences
Preferred timeline for expectation setting
Attachments
Supporting documents, error screenshots, or specifications
Why Use This Template?
Organized Intake
All requests in one system, properly categorized
Appropriate Prioritization
Urgency and justification enable smart queuing
Accountability
Manager approval for purchases and access
SLA Tracking
Request timestamps enable service level measurement
What's Included in This Template
Employee Name
textIdentify requester for delivery and follow-up
Department
selectRoute to appropriate IT team and track by department
Request Type
selectEquipment, software, access, repair for proper handling
Description
textareaDetailed explanation of what is needed
Business Justification
textareaWhy is this needed? For approval and prioritization
Urgency
radioTimeline expectations for queue management
Manager Name
textApproval authority for the request
Perfect For
New Employee Setup
Equipment, accounts, and access for new hires
Software Requests
New applications and license requests
Access Requests
System access, permissions, and credentials
Equipment Repair
Hardware issues requiring IT attention
Frequently Asked Questions
How do I handle urgent requests?
Define what qualifies as urgent (business-critical, deadline-driven). Urgent requests bypass normal queue but require justification. Review urgency claims to prevent abuse.
Should I integrate with ticketing systems?
Yes! Webhook to ServiceNow, Jira Service Desk, Zendesk, or similar. Automatically create tickets with form data. Return ticket number in confirmation.
How do I implement approval workflows?
Collect manager email and send approval request via webhook. Or require manager to submit request on behalf of employee. Track approval status in ticket system.
What SLAs should I commit to?
Depends on category: Urgent (4 hours), High (1 business day), Normal (3 business days), Low (1 week). Set realistic targets and measure against them.
Should employees be able to track their requests?
Yes, provide ticket number in confirmation. Enable status checking via email or portal. Send updates when status changes. Transparency reduces follow-up inquiries.
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