Food Delivery Feedback Form Template
Improve food delivery with customer feedback on food quality, packaging, timing, and driver experience.
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AI parses responses
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Feels like texting
No Rigid Fields
Flexible responses
What is a Food Delivery Feedback Form?
A food delivery feedback form captures customer experiences with delivery orders. It measures food quality, temperature, packaging, timing, and driver service.
Delivery-specific issues like temperature and packaging are as important as food quality for overall satisfaction.
Order accuracy tracking helps identify kitchen or packaging issues.
Key Features
Food Quality
Taste and preparation
Temperature
Hot/cold as appropriate
Packaging
Secure and clean
Timing
On-time delivery
Driver
Delivery experience
Accuracy
Order completeness
Why Use This Template?
Identify Issues
Pinpoint delivery problems
Driver Feedback
Service quality tracking
Kitchen Insights
Food quality issues
Customer Retention
Address complaints quickly
What's Included in This Template
Order Number
textLink to specific order
Food Quality
radio1-5 rating
Food Temperature
radioHot/warm/cold as expected
Packaging
radio1-5 rating
Delivery Time
radioOn time or late
Driver Experience
radio1-5 rating
Order Accurate?
radioEverything correct
Missing/Wrong Items
textareaAccuracy issues
Would Order Again?
radioLoyalty indicator
Perfect For
Restaurant Delivery
Direct delivery feedback
Delivery Apps
Third-party delivery platforms
Ghost Kitchens
Delivery-only restaurants
Meal Delivery
Prepared meal services
Frequently Asked Questions
When should I send feedback requests?
1-2 hours after delivery. Same day while fresh. Too quick seems pushy. Next day may be forgotten.
How do I handle negative feedback?
Respond within 24 hours. Apologize sincerely. Investigate issue. Offer resolution (refund, credit). Improve process.
How do I share driver feedback?
Aggregate for trends. Share positive directly. Address negatives constructively. Training opportunities.
What metrics should I track?
Overall rating trend. Temperature complaints. Late deliveries. Order accuracy rate. Repeat order rate.
Should I offer incentives for feedback?
Small discount for next order can increase response. Balance cost against value. Random drawing alternative.
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