Maintenance Request Form Template
Organize tenant maintenance requests and ensure timely repairs with our streamlined maintenance request form.
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What is a Maintenance Request Form?
A maintenance request form is a structured way for tenants to report issues, request repairs, and notify property management of problems. It ensures no requests are missed and priorities are clear.
Our template captures issue descriptions, locations, photos, and urgency levels to help maintenance teams prioritize work and quickly address critical problems.
Organized maintenance requests improve tenant satisfaction, reduce complaint escalation, and help property managers track recurring issues across properties.
Key Features
Issue Categorization
Collect issue type and location to quickly identify problem areas
Photo Uploads
Allow tenants to attach photos of issues for faster assessment (Pro feature)
Urgency Levels
Distinguish between emergency repairs and routine maintenance
Contact Preferences
Record preferred contact methods and best times to reach tenants
Request Tracking
Maintain organized records of all maintenance requests
Automated Notifications
Alert property managers to urgent requests immediately
Why Use This Template?
Faster Response Times
Structured forms speed up request processing and assignments
Better Communication
Clear photos and descriptions reduce back-and-forth with tenants
Tenant Satisfaction
Professional request tracking reassures tenants their issues are being addressed
Cost Savings
Photos prevent unnecessary site visits and help schedule repairs efficiently
What's Included in This Template
Tenant Name
textIdentify who reported the issue for follow-up
Unit Number
textLocate the affected unit for maintenance team
Issue Description
textareaUnderstand the problem in detail for faster assessment
Location in Unit
textPinpoint where the issue is (kitchen, bathroom, living room, etc.)
Urgency Level
selectPrioritize emergency repairs (leak, no heat) vs. routine maintenance
Preferred Contact Time
textSchedule maintenance visits at tenant's convenience
Upload Photos
fileShow maintenance team the exact issue for faster diagnosis
Perfect For
Apartment Management
Organize maintenance requests from multiple tenants
Property Management Companies
Centralize requests across all managed properties
Landlord Operations
Track repairs needed at rental properties
Commercial Properties
Manage tenant maintenance requests at commercial buildings
Frequently Asked Questions
Should I prioritize some requests over others?
Yes. Emergency issues like leaks, heating failures, or security problems should be prioritized. Use the urgency level field to distinguish these from routine repairs.
Can tenants upload photos?
Yes! Our Pro plan includes file upload capability. Photos help maintenance teams diagnose problems faster and prevent unnecessary site visits.
How do I respond to maintenance requests?
Set up email notifications so you're alerted immediately. Respond promptly to show tenants their requests are being handled professionally.
Should I track maintenance request history?
Absolutely. Track requests by unit to identify recurring problems (repeatedly needed repairs, chronic issues) and plan preventive maintenance.
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