Product Inquiry Form Template
Convert product questions into sales with a structured inquiry form that captures customer needs, quantity requirements, and timeline.
Let Users Fill This Form via Conversation
Unlike traditional form builders, Formbot supports conversational chat mode. Instead of filling rigid fields, users can chat naturally with your form — just like texting a friend. Our AI understands natural language and fills in the fields automatically.
Natural Language
AI parses responses
Higher Completion
Feels like texting
No Rigid Fields
Flexible responses
What is a Product Inquiry Form?
A product inquiry form captures customer questions about products before purchase. It collects product interest, quantity needs, and customization requirements.
Understanding customer needs beyond basic questions enables better service and upselling. Timeline and budget help qualify and prioritize inquiries.
Inquiry data also informs inventory decisions and product development by revealing customer demand patterns.
Key Features
Product Identification
Which product(s) they're asking about
Quantity & Use
How much and for what purpose
Customization
Special requirements or modifications
Timeline
When they need the product
Budget
Spending expectations
Specific Questions
Detailed inquiries
Why Use This Template?
Lead Qualification
Identify serious buyers
Better Service
Understand needs before response
Sales Opportunities
Upsell based on use case
Demand Intelligence
Learn what customers want
What's Included in This Template
Customer Name
textContact identification
Product of Interest
textWhich product(s)
Quantity Needed
numberOrder size
Intended Use
textareaApplication understanding
Customization Requirements
textareaSpecial needs
When Needed
selectUrgency level
Budget Range
selectSpending expectations
Specific Questions
textareaDetailed inquiries
Perfect For
E-commerce
Pre-purchase questions on products
B2B Sales
Business customer product inquiries
Custom Products
Personalized product requests
Wholesale
Bulk order inquiries
Frequently Asked Questions
How quickly should I respond to inquiries?
Within 24 hours maximum. Same day is better. Speed correlates with conversion rates. Hot leads cool quickly.
Should I ask for budget upfront?
Ranges work well: Under $X, $X-$Y, Over $Y. Helps qualify and tailor response. Some customers prefer not to share - make optional.
How do I handle product not in stock?
Respond with availability timeline. Offer alternatives. Capture interest for restocking. Consider backorder or pre-order options.
What if inquiry is really a support issue?
Route to support team. Respond acknowledging the issue. Separate inquiry from support tracking but ensure customer is helped.
How do I track inquiry-to-sale conversion?
Log inquiries with outcome (purchased, no response, chose competitor). Track by product, source, and response time. Optimize based on data.
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